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The disruption occurred when the company was upgrading its tech infrastructure by transitioning to cloud technology – computing services that are carried out over the internet.
“During this migration process on 24 April, we encountered a temporary technical glitch, specifically an ID mismatch on the backend, which unfortunately resulted in a brief outage,” a Giga spokesman told ST on April 30, adding that the issue was fully resolved within 24 hours “with no backlog or new incidents reported since”.
“We sincerely apologise for any inconvenience this may have caused our affected customers and assure them that we have taken steps to compensate them with gigaBucks (service credits) appropriately,” he added.
Customers still facing issues can seek help from its AI chatbot Gino and service staff via e-mail, social media or its Live Agent Chat feature.
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02-May 2024 Thursday
1:51 PM (18 days ago)
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