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Staff wiping down the counter with the same dish cloth. Video via Singapore Stuff/Facebook.
Employees involved have been disciplined
The incident took place at around 10pm on Nov. 16, shortly before the restaurant closed for the day, the restaurant owner told 8world.
He said the kitchen had already been cleaned and the cloths shown in the video were freshly washed and intended for use on dishes, not dirty surfaces.
However, he acknowledged that the practices shown did not comply with the restaurant’s standard operating procedures, which require crabs to be prepared on a cutting board and handled with tongs or gloves.
He revealed that the kitchenware had already been washed as staff were preparing to close the restaurant, hence they decided to use the cloth instead.
He affirmed that the employees involved have been verbally warned and will undergo additional food hygiene training, he said, describing the lapse as an "isolated oversight".
Customer had initially made a complaint regarding the crab he was served
The owner told 8world that the footage emerged after a disagreement with the customer, who accused the restaurant of replacing the shell of a large Sri Lankan crab he had ordered.
The restaurant denied the allegation, saying only one large crab remained that night.
To address the customer’s complaint, the restaurant allowed him to view its CCTV footage, but the owner said that no permission was given to record it.
He later found that the customer had filmed the CCTV screen and uploaded the clip online.
“He only raised the complaint after almost finishing the meal,” the owner said, adding that the restaurant has, over its 30 years in business, occasionally faced unreasonable accusations. “If we had anything to hide, we would not have let him viewed the CCTV footage.”
"If he really felt there was something wrong with the crab, he should have reported it immediately, instead of complaining after eating it," the owner added.
The owner also said when the customer found no evidence the crab shell had been "replaced" in the footage, they turned their attention to the fact that the staff were cutting the crab on a dish cloth and handling crabs with their bare hands.
The owner said he was naturally worried that the incident would affect his business.
"To be honest, we are not speaking out to clarify our reputation, nor to deny or cover up the facts," he said.
"We just want the public to know that we are aware of the problem and are taking corrective measures, and we apologise to our customers for this kind of incident happening in our store."
Mothership has reached out to both SFA and Mellben Seafood for more information.
Top photos via Singapore Stuff/Facebook
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